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OralMED Group's Clinic Coordinators "Headed Towards the Future"
OralMED Group, the leader in the Dental Medicine sector in Portugal, held another strategic event at the historic Quinta das Lágrimas.
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Listening to and recording
our patients' every need.
With around 100 professionals, this is the first Contact Center in Portugal specialized in the area of Health and which ensures the monitoring of Patients in the various phases of treatment, providing all the necessary information. And it is also in this Contact Center that the OralMED Satisfaction Indexes are regularly prepared, essential to guarantee compliance with clinical protocols, listening to and recording the opinions of Patients.
Experts in active listening and patient-centered communication.
OralMED Contacto
+ Quality
The work of our Contact Center goes far beyond traditional customer service, also monitoring the quality indexes of services provided to Patients in all Clinics.
+ Follow-up
Dentistry requires permanent monitoring. Being next to our Patients, remembering their consultations and treatments, and knowing how to answer all their doubts and questions.
+ Active Listening
OralMED Contacto's mission is to listen. To hear people's concerns, their fears, their anxieties. It is a dedicated work that requires a high level of professionalism and
specialized training.
+ Pedagogy
OralMED Contacto amplifies the concern for the service provided to our Patients. And for this reason, the mission of our Voice also involves pedagogy and awareness for good Oral Health.
Permanent Member
OralMED Contacto is the first Contact Center in the Healthcare sector to be accepted as a permanent member of the Portuguese Association of Contact Centers.
A distinction that the OralMED SAÚDE Group is very proud of and that commits us to implementing the best practices in the sector, ensuring the most demanding protocols in contact with Patients, articulating all the necessary information and respecting all the rules of the general data privacy regulation and other industry regulations.
Of the Portuguese Association
of Contact Centers
OralMED Satisfaction Index
Regular Studies
Commitment to quality is a transversal requirement across the entire Grupo OralMED SAÚDE, from the Laboratory Units to all OralMED Clinics, including the management of the Contact Center itself.
To this end, OralMED Contacto ensures regular consultation of all Patients, evaluating the different interactions and contacts made.
The OralMED Satisfaction Index is one of the regular barometers that OralMED Contacto develops and which allows for continuous improvement of all of the Group's Human Resources, including customer service teams and Medical Teams.
Human Resources
Vocation and ongoing training
The Health sector is special and requires special people. Human Resources dedicated to caring and who know how to listen. These characteristics are present in all OralMED Contacto employees. But they are also deeply worked vectors in the continuous training we develop.
Only in this way can we ensure the necessary qualification of all our technicians, so that they can clearly and unequivocally assume that they are specialized in care and ongoing care for the contact needs of OralMED SAÚDE Group Patients.
(+351) 227 661 056
Rua da Urtigueira, 512
4410-312 Canelas, Vila Nova de Gaia
Where are we located
A voice from the North, for the whole country
