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Infraspeak: The Game-Changer in OralMED Health Group's Maintenance Management
At OralMED Health Group, delivering exceptional care goes beyond having top-notch medical teams. It's about orchestrating a symphony of behind-the-scenes operations to ensure a flawless patient experience. Enter the unsung heroes of our Infrastructure department, who work tirelessly to keep every piece of equipment humming and every space in perfect condition.
In this quest for operational excellence, OralMED Health Group found its secret weapon: Infraspeak. This powerful ally has revolutionized our maintenance teams' effectiveness and response times, taking our service quality to new heights.
We sat down with Maria João Rodrigues, the mastermind behind our maintenance operations, to uncover how Infraspeak has transformed the way her teams work their magic.
Infraspeak: The Maintenance Maestro
- Picture a conductor leading an orchestra - that's Infraspeak for our maintenance operations. This intelligent CMMS platform harmonizes our technical and maintenance activities with the grace of a well-rehearsed symphony. It's the backbone of our efforts to keep every OralMED Health Group space in top-notch condition.
But Infraspeak isn't just about maintaining the status quo. Its user-friendly interface has opened up a world of possibilities, benefiting everyone from our maintenance gurus to our clinic teams on the front lines..
The Infraspeak Advantage: A Symphony of Improvements
- Maria João's eyes light up as she describes the transformative power of Infraspeak. "It's like we've given our maintenance processes a turbo boost," she explains. "We've seen improvements across the board that have completely revolutionized our approach."
Thanks to Infraspeak, incident reporting has become a breeze. Whether it's a staff member flagging an issue or our maintenance team addressing it, the process is now smoother than ever. But that's not all - the platform's ability to create a historical record of interventions has unlocked a new superpower: predictive maintenance. By identifying patterns in problems or breakdowns, we can now swoop in to prevent issues before they even occur.
Infraspeak has also introduced a new level of flexibility to our operations. Need a one-time task completed? No problem. Have recurring maintenance needs? Infraspeak's got it covered, automatically scheduling and renewing cyclical work at our specified intervals.
Perhaps most impressively, Infraspeak has become our secret weapon in optimizing costs. By streamlining our maintenance processes for both spaces and medical equipment, we're able to deliver top-quality care while keeping our operations lean and efficient.
Quality Care: The Infraspeak Ripple Effect
When asked about the impact on service quality, Maria João's response is immediate and enthusiastic. "Infraspeak allows us to ensure, in real-time, that every space is functioning at its best. For the thousands of patients who walk through our doors each day, this translates to a seamless, high-quality experience."
The platform provides a bird's-eye view of all ongoing and planned maintenance work across OralMED Health Group's extensive network of over 60 clinics, laboratories, and offices. This panoramic perspective allows us to slash response times and stay one step ahead, predicting and preventing potential issues before they can impact our patients' experiences.
The OralMED Health Group Legacy
As Portugal's pioneer in specialized Dental Medicine, OralMED Health Group has spent over a decade setting the gold standard in oral care. With more than 60 state-of-the-art clinics, three dedicated laboratories, and the country's first health-specialized contact center, we continue to lead the way in innovative, patient-centered care.
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